100% Money Back Guarantee: If we can’t remove your suspension, you pay nothing!
Don’t let a suspended Google Merchant Center account disrupt your business. Our team specializes in resolving policy violations, misrepresentation claims, and compliance issues, ensuring your account is reinstated—or your money back.
✔ $3,500 flat fee. 100% money back if we don’t get it reinstated within 49 days.
Flat fee. All-inclusive. No hourly billing, no add-ons, no surprises.
If we don’t get your Merchant Center reinstated within 49 days, you get a full refund. No exceptions.
Most Merchant Center appeals resolve faster. We keep working until reinstated or you’re refunded.
IMPORTANT – Don’t Appeal Multiple Times and Don’t Hire The Wrong Agency!
Take a look at this message below – For certain Google products and services Google now limits how many times you can appeal. Reach that max and it’s game over! Please be careful who you hire and don’t keep appealing if you don’t know what you are doing. This client came to us too late. There was nothing we could do to help him.
What We Offer
- Policy Violation Resolution: Comprehensive analysis of your suspension notice to identify specific breaches (misleading promotions, untrustworthy practices, misrepresentation, etc.).
- Documentation & Compliance: Step-by-step guidance to gather required evidence, including business verification, policy alignment, and corrective action records.
- Appeal Submission: Expert drafting of your appeal message and submission through Google Merchant Center’s official channels, including EU-specific independent dispute resolution under the Digital Services Act (DSA)
- Cool Down Period Strategy: Support during mandatory waiting periods, ensuring all issues are fully resolved before re-submitting reviews
Our Process
- Account & Suspension Review
Analyze your Merchant Center account diagnostics, policy warnings, and suspension details to pinpoint violations. - Compliance Fixes
Address website discrepancies, update product data, and resolve trust issues (e.g., shipping/return policy mismatches, security flaws). - Appeal Preparation
Draft a detailed appeal demonstrating compliance with Google’s Shopping Ads policies, including supporting documentation. - Submission & Follow-Up
Submit the appeal via your Merchant Center dashboard and manage follow-ups during Google’s 7-day review period
Positive outcome within 3 days of appealing a circumventing systems suspension (first appeal)
Pricing
- Includes full policy review, compliance fixes, appeal drafting, and submission. 100% money back if unsuccessful.
- Ongoing Management (Optional):
Proactive management and monitoring to prevent future suspensions
Why Choose Us?
- Policy Expertise: Deep knowledge of Google’s Shopping Ads policies, including EU DSA appeals
- Risk-Free Guarantee: No fees if we fail to reinstate your account.
- Proven Results: Track record of resolving suspensions for misrepresentation, misleading promotions, and policy violations
Why Google Merchant Center Suspensions Are Different From Google Ads Suspensions
A Google Merchant Center suspension is not the same as a Google Ads account suspension, and the appeal process reflects that difference. Merchant Center suspensions almost always originate from product data quality issues, website compliance failures, or policy mismatches between what your product feed says and what your website shows. Google’s automated systems scan your feed, crawl your landing pages, and compare the two against a detailed policy checklist. A single mismatch—a price discrepancy, a missing return policy, or a product image that doesn’t match the feed—can trigger a sitewide suspension that takes down every product in your account.
The critical thing to understand is that appealing before fixing the underlying issues will not work. Google’s review team looks for evidence that violations have been corrected. If you submit an appeal while the policy violations still exist on your site or in your feed, the appeal will be denied and you will have used up a review attempt. With each failed appeal, Google’s tolerance for re-review decreases.
The Most Common Reasons Merchant Center Accounts Get Suspended
After handling hundreds of Merchant Center reinstatement cases, these are the violations we see most frequently:
Misrepresentation is the single most common trigger. This covers a wide range of issues: claiming a product has features it doesn’t have, showing a sale price that isn’t actually available, misleading shipping time estimates, or making promotional claims that can’t be substantiated. Google’s policy on misrepresentation is broad and strictly enforced. Even minor inconsistencies between your product feed and your live website can be flagged.
Unsupported shopping country suspensions catch merchants who are trying to advertise products in markets where Google Shopping isn’t fully supported or where their business isn’t verified for that region. This is especially common with rapidly expanding ecommerce businesses that add new target countries without completing the necessary verification steps.
Policy violation in product data covers prohibited products, restricted categories that require additional verification (supplements, healthcare, financial products), and items that fall into counterfeit or intellectual property violation territory. Even if you’re selling a legitimate product, if your product description contains language that Google’s classifier flags as restricted, your entire account can be suspended.
Website quality issues are a broader catch-all that includes missing or incomplete return/refund policies, no customer service contact information, checkout pages that don’t work properly, security certificate problems, or a general appearance of untrustworthiness. Google expects your website to meet a minimum standard of professionalism and transparency before allowing your products into Shopping Ads.
Availability mismatches happen when your product feed shows items as in-stock but your website shows them as out-of-stock or vice versa. Google crawls your pages and cross-references against your feed data. A consistent mismatch pattern signals that your feed data isn’t accurate, which Google treats as a misrepresentation issue.
What the Reinstatement Process Actually Looks Like
When we take on a Merchant Center reinstatement case, we start with a diagnostic phase. We pull your full Merchant Center account history, review every disapproved product and warning notice, audit your product feed against Google’s current policies, and crawl your website the same way Google’s systems do. Most clients come to us with one theory about why they were suspended—and in most cases, there are two or three additional underlying issues they hadn’t identified.
The next phase is remediation. We work through every identified violation systematically. This often means feed corrections, website content updates, policy page additions, and in some cases, structural changes to how products are categorized and described. We don’t submit an appeal until we’re confident that every issue Google flagged has been resolved.
The appeal itself is a formal document. It explains what violations existed, what specific corrective actions were taken, and why the account should now be reinstated. Our track record with Merchant Center reinstatements is strong because we take the time to get the fix right before we submit.
“David and his team got my account reinstated after I’d tried twice on my own and failed. I wish I’d come to them first.”
Frequently Asked Questions — Google Merchant Center Suspension Appeals
Sign the Contract & Get Your Account Reinstated
Sign the contract and we start within 24 hours. Your contact details and our address are in the contract and in the footer of this page.
